PAYMENTS

Our online store accepts PayPal, credit card and bank transfer as payment methods. You can select your preferred payment method at the end of the checkout process. All payment methods will be sent to Open Lab Solutions SL, which manages the online sales operations of the BASTIAN VIANA online store. Under no circumstances can Open Lab Solutions SL accept cash payments, either direct shipments or cash on delivery. IMPORTANT: This online store operates in the European Union and all transactions are made in Euros (if no other currency is specified). If paying with another currency, the conversion is based on the exchange rate of the day the purchase is made. There are no currency conversion fees. 

PayPal

PayPal allows any business or individual consumer with an email address to securely send and receive payments. Under the "Pay with PayPal" link, you can access PayPal's secure website. Once there, if you already have a PayPal account, you can authorize the payment. If you do not already have a PayPal account, you can register for free, including your debit or credit card, and you can make payments for orders to Open Lab Solutions SL Using PayPal as an online payment instrument is secure and free of charge. 

Credit cards

You can pay in the BASTIAN VIANA online store with Visa, MasterCard, American Express, Diners Club, JCB, laser card and Maestro debit cards.

The payment is made through a secure server (SSL) with a 128-bit encrypted key. Through a secure and encrypted connection, your credit card information is sent directly to the corresponding payment gateway for payment settlement with your bank.

No one at Open Lab Solutions SL, nor at BASTIAN VIANA Online Store, can have access to your credit card information, neither during the payment nor afterwards. For more information, see the security section. A charge from Open Lab Solutions SL will appear on your bank statement. If your bank authorizes the payment with your credit card, Open Lab Solutions SL team will process the order. Orders placed by credit card are processed faster because the communication of payment conformity usually arrives immediately to Open Lab Solutions SL BANK TRANSFER The payment of your order at BASTIAN VIANA Online Store by Bank Transfer is easy and safe.

On the payment selection page choose "Bank Transfer" from the drop down list of accepted payment methods; Click on "Pay" and your order will be registered in our system; Make the Bank Transfer at a branch of your bank or through the Online Banking service. IMPORTANT: Please remember to indicate the "order reference number" in the subject line of the bank transfer. The absence of this reference may cause delays. Due to the delay time of bank transfers, we cannot avoid the possibility of running out of the ordered product while waiting for the payment. The order can only be reserved at the moment we receive confirmation of receipt of payment from our bank.

Moneybookers is one of the most widespread payment methods in Europe and is a world leader among eWallets with more than 12 million registered users. With eWallet online payments are easier, more convenient and secure, without the need to disclose personal financial data. If you do not yet have a Moneybookers account, register at www.moneybookers.com or simply select Moneybookers as the payment method for your online purchase, enter a password that is easy to remember and the new free Moneybookers account will be registered automatically upon completion of the payment.

Security Is it safe to pay by credit card?

bastianviana.com puts all the means to guarantee that the payments are carried out with the maximum security. To protect your data, we use the encrypted protocol known as Secure Socket Layer (SSL). All sensitive data, such as payment details, are encrypted and transmitted through a secure channel using SSL encryption. This prevents the information from being intercepted by third parties, guaranteeing the confidentiality of the data during the transaction.

Transactions require the use of the security code number (CV2), which you will find on the back of your credit or debit card. This information is only available by accessing the physical card, and will not be stored on our website. In the event that any unauthorized charges appear on your card, you must notify the card issuer in accordance with their reporting rules and procedures. To ensure the security of online payments, we use a payment gateway that adopts 3DSECURE technology, which incorporates the "Verified by VISA" and "MasterCard SecureCode" protocols.

3DSECURE technology allows authentication of the card user's identity during online purchases and protects against fraudulent use of your credit card number. To benefit from this service, you have to sign up for the authentication program with your card issuing bank. Once you have completed the payment page, you will see a new pop-up window open to connect to your bank, which will ask you for your personal bank password. The password will be verified by your bank and if it is correct, the payment will be executed and the order will be processed. This operation may vary depending on the bank card contracted by each user.

Remember that we never ask customers to confirm their account or credit card information via email. If you receive an email supposedly sent by [email protected] asking you for this information, DO NOT RESPOND. Instead, send us a message at [email protected] informing us of the situation, so that we can take appropriate action. Although we use encryption security software for the security of information and payments transmitted over the Internet, we cannot guarantee the vulnerability of the computer equipment from which you make the purchase.

For this reason, BASTIAN VIANA shall not be liable for damages arising from the use of electronic means of communication, including, but not limited to, damages resulting from a failure or delay in sending electronic communications, interception or manipulation of electronic communications by third parties, or through computer programs used for electronic communications or transmission of viruses.